Change is in the air

On 27 February, things will change for people who have Home Care Packages.  From this day, your Home Care Package is portable.

What does that mean? It means that as a consumer, you have more choice in who provides your care with your Home Care Package. You will be able to move your Home Care Package to the provider of your choice.

Many people are happy with the services and support they receive in their package with their current provider, however, some people might want to make a change.

The aged care system in Australia has been changing and this is definitely a change which puts the power of choice squarely in the hands of the consumer.

What are some things to think about if you are considering a change?

First, talk to your current provider if you have concerns or if you want to change something in your package. Providers are happy to speak with you about what will make the biggest difference for you in staying at home. They also want to know if they can do better.

Secondly, if you are still considering a change, do some research and see which providers might be a good fit for you. Most providers have websites you can use to see what they offer, but you may want to ring them directly and ask specifically about the types of support and services they offer.  Speaking to them directly and asking good questions is a good way of finding out if you want to work with them. What questions might you ask? It’s good to know:

  • What is your administration fee in a Home Care Package?
  • What is included in the administration fee?
  • How will you work with me in deciding what services/support would make the biggest difference?
  • Do you have an ‘exit fee’ (this is a fee that organisations may charge if you decide to leave their service)?  How much is the exit fee?

These are just some questions you may want to ask. People who are living with dementia or have other needs may want to ask questions more specific to their situation.

If you have questions about how to make a change or want to add questions to ask providers, do let us know so that we can post those and share the information.


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